Frequently Asked Questions

Our prices are upfront and all-inclusive. The price you see is the price you pay—no hidden fees, no dealer markups, no last-minute surprises. We negotiate directly with dealers to get you the best possible price.

Absolutely not. We believe in complete transparency. All taxes, registration fees, and delivery costs are clearly itemized upfront. What you see in your quote is exactly what you pay.

We leverage our nationwide dealer network and volume purchasing power to negotiate prices that are often below what you could get on your own. Plus, our AI-powered system identifies the best deals in real-time.

Our prices are already optimized through our dealer network, so there's no need for haggling. You get a fair, competitive price without the stress of negotiation.

No! DriveOz is 100% online. You can browse, configure, finance, and purchase your vehicle entirely from your home. We handle all the paperwork digitally.

All documents are signed electronically using secure e-signature technology. You can complete everything from your phone, tablet, or computer.

Our AI assistant Liam is available 24/7 to answer your questions instantly. You can also reach our human support team during business hours via chat, email, or phone.

We provide comprehensive photos, videos, and detailed vehicle history reports. Plus, every purchase comes with a 7-day money-back guarantee—if you're not completely satisfied, return it for a full refund.

Delivery typically takes 7-14 days depending on your location and vehicle availability. We provide real-time tracking so you always know where your car is.

Delivery costs are calculated based on distance and included in your upfront quote. Many vehicles qualify for free delivery within certain zones.

We deliver nationwide across all 50 states. Whether you live in a major city or a rural area, we can get your vehicle to you.

A professional driver delivers your vehicle directly to your home or office. They will walk you through the vehicle, answer any questions, and handle any remaining paperwork on the spot.

We partner with multiple lenders to offer competitive rates for purchase and lease options. Our AI matches you with the best financing options based on your credit profile.

Our initial rate check uses a soft credit inquiry, which does not affect your credit score. A hard inquiry only occurs when you finalize your financing.

Absolutely! You can pay in full or use outside financing. Just let us know during the checkout process and we'll accommodate your preference.

We work with lenders who accommodate a wide range of credit profiles. Even if you have less-than-perfect credit, we can often find financing options for you.

Yes! We accept trade-ins and apply the value directly to your new purchase. Get an instant online estimate in minutes.

We use real-time market data and vehicle condition assessments to provide fair, competitive offers. Our prices are based on actual market values, not lowball dealer offers.

Yes! You can sell your current vehicle to us even if you're not purchasing a new one. We'll pick it up and send payment directly to you.

No problem. We can handle payoffs on existing loans. If your trade-in value exceeds what you owe, you keep the difference. If you're underwater, we can roll the balance into your new financing.

Every vehicle comes with a 7-day money-back guarantee. If you're not completely satisfied for any reason, return it for a full refund—no questions asked.

New vehicles include the full manufacturer warranty. Used vehicles come with a comprehensive limited warranty, and extended warranty options are available.

All vehicles undergo a rigorous inspection before delivery. If any issues arise, our support team will work with you to resolve them quickly.

Simply contact our support team or chat with Liam within 7 days of delivery. We will arrange pickup at no cost to you and process your refund promptly.